All jewellery is sent in unbranded boxes or padded envelopes for security.

Production, Dispatch and Delivery Times

• Production time – Time required to make the item (varies by product; see individual product page).
• Dispatch time – When the order is sent after production is complete.
• Delivery time – Courier/postal transit time only. Express shipping speeds up delivery, not production.
  
• International delivery times are provided as a guide and may vary depending on customs and local postal handling.

Please note: delivery time begins once your order has been made and dispatched.

UK Delivery

• Free Royal Mail Special Delivery on orders over £150.
• Orders under £150: £8.50 (Royal Mail Special Delivery).
• Combined shipping rates are shown at checkout once you enter your postcode.

European Delivery

• Free delivery on orders over £150 via Royal Mail International Tracked.
• Orders under £150: from £9.50 (final rate shown at checkout).
• Import VAT/duties may apply and are not included in website prices. Please check local fees before ordering.
• Estimated delivery: 5–7 working days (customs delays may occur).
• DHL Express Courier delivery (1–3 working days) is available to selected European destinations for £35. This service is fully tracked and insured; a contact telephone number is required.

United States Orders

• From 28 August 2025, new US import tariffs apply to jewellery.
• Prices already include these duties and tariffs, so there are no additional customs charges.
• Royal Mail International Tracked – free on orders over £150.
• Orders under £150: delivery rates vary and will be shown at checkout.
• DHL Express Courier – 1–2 days, tracked and insured, and Delivery Duty paid ($65).
• A phone number is required.

International Delivery

• We are currently unable to offer shipping to the United Arab Emirates due to ongoing transport disruption affecting courier services. We hope to resume delivery as soon as the situation improves.
• Free delivery worldwide on orders over £150 via Royal Mail International Tracked.
• Orders under £150: delivery rates vary by country and are shown at checkout.
• Choose DHL Express Courier (2–4 days) for £35 – tracked and insured.
• All courier services require a phone number.
• Some regions may be temporarily unavailable due to global conditions.

Important

Please ensure all delivery details are entered correctly at checkout, as we ship to the exact address provided.

If an item is returned to us due to an incorrect or incomplete address, or due to unpaid customs/import charges, a re-delivery fee may be required before the item is re-sent.

In cases where a parcel is returned due to postal handling or delivery issues in the destination country, we will always review the situation and work with you to find the best solution.

If you have any questions regarding delivery, please contact: info@iceskatingjewellery.com