We accept VISA, MasterCard, American Express, Discover, Google Pay, Apple Pay and Paypal.

Please note that the available payment methods may change depending on your region.

We know you want your order super-quick, but handmade jewellery takes time to make.

Click here for timescales for Ice Skating Jewellery to be despatched.

At busy times of the year, (pre-Christmas) these times may be longer than stated.

When your item is posted, you will receive an email with a clickable tracking link which you can use to see the whereabouts of your order. If you do not receive this, please contact us and we will re-send the link.

In the unlikely event that your parcel doesn't turn up, please get in touch with us as soon as possible. We will try our best to see where your parcel is and when it will be delivered.

All Ice Skating Jewellery is made only from sterling silver, which is 92.5% pure silver and 7.5% pure copper for added strength. We never use any other metals in our jewellery.

Gold plate is a thin layer of gold covering sterling silver. This is done using a process called electro-plating. It’s a more affordable option compared to solid gold, which can be very expensive.

All Ice Skating Jewellery is made with Gold Vermeil, meaning the base metal is sterling silver with a layer of gold on top.

All Ice Skating Jewellery pieces are made from sterling silver, which complies with UK hallmarking standards. This means they are 92.5% silver and 7.5% copper, with nothing else in the alloy—no nickel, and never will be.

The only metals that are truly considered hypoallergenic are platinum, high carat golds, titanium and stainless steel. We do not work with titanium or stainless steel, as they do not have the right qualities for the type of jewellery we create.

If you have metal sensitivities, it's important to note that reactions can vary from person to person. Some people are only sensitive to nickel, while others have a broader intolerance. We can create any of the jewellery pieces in high carat gold or platinum as a special order, but this can be prohibitively expensive for many, which is why it is not advertised.

If you have concerns about metal allergies, we recommend researching which metals work best for you before purchasing.

Ice Skating Jewellery is sent away to be precisely laser-engraved with your chosen words and symbols. This takes around 1 week.

Standard symbols such as hearts, stars, snowflakes etc are fine, as are any symbols found on a standard QWERTY keyboard, such as @ # & £ $ and accents on names.

Any symbol that is not a standard or special character may require artwork and will incur an extra charge. Contact us if you need more advice.

Ice Skating Jewellery can be personalised in non-roman languages such as Greek, Chinese, Japanese, Russian, Arabic, Hebrew, and Hindi.

Non-true-type fonts may incur an additional charge for the artwork set-up. Please contact us for more information before ordering.

A mock-up of the personalisation will be sent via email for confirmation before engraving can commence.

We currently do not offer charms as standalone items for a few key reasons:
1. Quality Assurance: Our necklaces are crafted for durability and aesthetic appeal. Separating charms could compromise quality.
2. Design Harmony: Combining specific charms with necklaces ensures a cohesive and intentional design.
3. Customer Satisfaction: We want to ensure that our customers receive a product that exceeds their expectations. By offering complete necklaces, we can better control the entire product experience, from design to delivery.

Thank you for understanding.

For any questions or special requests, contact us.

Most of our necklaces are available in standard sizes: 16", 18" and adjustable 14"/16" chains. If you're unsure which length to choose, our guide offers helpful tips and real-life examples:
Finding Your Ideal Necklace Length.

If you need a different length, please contact us—we’re happy to create a custom size just for you.

Please follow this link for comprehensive details on hoops and stud hoop earrings, including instructions on how to attach them.

The perfect bracelet fits loosely so it moves a little, but is not loose enough to slide off the hand. One or two fingers should be able to slide under the bracelet when worn.

To measure your wrist:

Use a tape measure or a strip of paper or ribbon. Wrap it around your wrist where you would normally wear a bracelet. If you are using a strip of paper or ribbon, mark the end of the strip and measure the length in centimetres. This is your wrist size. Add 1-2cm and this is your size.

Not to worry, accidents happen. It's much more important to be honest, as it helps to know this when we repair your chain.

Ice Skating Jewellery can repair it for you for a small fee, which includes postage. We will even give your jewellery a bit of a clean while we're at it.

Contact us for details on how to return your item.

Accidents happen, and it’s important to be honest, as it helps with repairs.

Our bracelets aren't soldered at the fastening to protect the chain if snagged.

Ice Skating Jewellery can repair it for a small fee, including a free clean and polish. Contact us for return details.

Sleeper earrings are strong, as they are made of sterling silver tubing, but excessive force when putting them on can damage the delicate wire and hinge. It's helpful to provide details on how it happened, rather than attributing it to other causes.

Ice Skating Jewellery can replace broken sleepers for a small fee which includes return postage.

Contact us for more details.

We price our jewellery fairly based on the cost of materials and the time and skill involved in designing and crafting each piece.

Because of this, we do not offer discounts. We believe in the value and quality of our work and hope you do too!

While we don't offer discounts regularly, we do have a special sale each year in the run-up to the festive season as a thank you for everyone's support.

Keep an eye out for our festive offers!

Contact us: info@iceskatingjewellery.com