Returns and Refunds Policy

We want you to love your jewellery. If you're not completely happy with your purchase, please see below for how to arrange a return or exchange.

Returns and Exchanges (UK and International)

• You have 14 days from the delivery date to return unworn items in their original packaging, with proof of purchase.
• Items must be returned in their original condition. Damaged or incomplete returns may only be eligible for a partial refund.
• You may request a refund or exchange for items at full price.
• Sale or discounted items are non-refundable and non-exchangeable.
• Personalised or commissioned pieces cannot be returned, unless faulty.
• Return shipping is your responsibility and original postage will not be refunded unless the item is faulty.
• For your protection, we recommend using Royal Mail Special Delivery (UK) or insured and tracked shipping (international).
• We are not responsible for items lost or damaged in transit.

Exchange Shipping Costs

• A £9.50 postage and packaging fee applies to UK exchanges.
• A £14.00 postage and packaging fee applies to international exchanges.

How to Return

UK Customers:

Email us at info@iceskatingjewellery.com with your:

• Name
• Order number
• Details of the item
• Reason for return

Then send the item to:

DIANA GREENWOOD
68 Wodeland Avenue
Guildford
Surrey GU2 4LA
United Kingdom

Once received and inspected, we’ll email you to confirm if your return has been approved. Refunds are issued to your original payment method within 3 working days of approval.

International Customers:

• Email info@iceskatingjewellery.com with:
• Your name, order number and address
• Item details
• Reason for return
• Whether you’d like a refund or exchange
• Mark the package clearly as ‘Returned Item’ on the customs form. If incorrectly marked, you may be liable for customs fees, which could delay your return.

Returning Faulty Items

If your jewellery arrives damaged or becomes faulty within 6 months:

• Email us immediately so we can arrange a replacement or refund.
• Do not accept deliveries that are visibly damaged or open—please contact us right away.

Chains on necklaces and bracelets are covered under a 6-month warranty. After this period, a small fee will apply for repairs and shipping.

We will inspect all faulty returns. Items showing damage due to wear and tear or accidental damage are not covered, but we offer a repair service for a small fee.

For repairs, the following postage and packaging costs apply:

• £9.50 for UK repairs
• £14.00 for international repairs