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Frequently Asked Questions

The following are the most frequently asked questions about Ice Skating Jewellery.

If you have any further questions, please contact us and we will gladly assist you.

Orders

What payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover, Google Pay, Apple Pay and Paypal.

Please note that the available payment methods may change depending on your region.

How long is my order going to take?

We know you want your order super-quick, but handmade jewellery takes time to make.

Click here for timescales for Ice Skating Jewellery to be despatched.

At busy times of the year, (pre-Christmas) these times may be longer than stated.

How do I track my order?

When your item is posted, you will receive an email with a clickable tracking link which you can use to see the whereabouts of your order. If you do not receive this, please contact us and we will re-send the link.

My parcel hasn't turned up?

In the unlikely event that your parcel doesn't turn up, please get in touch with us as soon as possible. We will try our best to see where your parcel is and when it will be delivered.

Ice Skating Jewellery Personalisation

How do you personalise Ice Skating Jewellery?

Ice Skating Jewellery is sent away to be precisely laser-engraved with your chosen words and symbols. This takes around 1 week.

I want a piece personalised with something that isn't letters?

Standard symbols such as hearts, stars, snowflakes etc are fine, as are any symbols found on a standard QWERTY keyboard, such as @ # & £ $ and accents on names.

Any symbol that is not a standard or special character may require artwork and will incur an extra charge. Contact us if you need more advice.

Can you personalise in a different language?

Ice Skating Jewellery can be personalised in non-roman languages such as Greek, Chinese, Japanese, Russian, Arabic, Hebrew, and Hindi.

Non-true-type fonts may incur an additional charge for the artwork set-up. Please contact us for more information before ordering.

A mock-up of the personalisation will be sent via email for confirmation before engraving can commence.

Why can't I buy the blade charm separately?

We currently do not offer charms as standalone items for a few key reasons:
1. Quality Assurance: Our necklaces are crafted for durability and aesthetic appeal. Separating charms could compromise quality.
2. Design Harmony: Combining specific charms with necklaces ensures a cohesive and intentional design.
3. Customer Satisfaction: We want to ensure that our customers receive a product that exceeds their expectations. By offering complete necklaces, we can better control the entire product experience, from design to delivery.

Thank you for understanding.

For any questions or special requests, contact us.

Earrings

How do you fasten sleeper earrings?

Please follow this link for comprehensive details on hoops and stud hoop earrings, including instructions on how to attach them.

Bracelets

What’s my bracelet size?

The perfect bracelet fits loosely so it moves a little, but is not loose enough to slide off the hand. One or two fingers should be able to slide under the bracelet when worn.

To measure your wrist:

Use a tape measure or a strip of paper or ribbon. Wrap it around your wrist where you would normally wear a bracelet. If you are using a strip of paper or ribbon, mark the end of the strip and measure the length in centimetres. This is your wrist size. Add 1-2cm and this is your size.

Repairs

My necklace chain got caught and broke?

Not to worry, accidents happen. It's much more important to be honest, as it helps to know this when we repair your chain.

Ice Skating Jewellery can repair it for you for a small fee, which includes postage. We will even give your jewellery a bit of a clean while we're at it.

Contact us for details on how to return your item.

My bracelet has broken?

Accidents happen, and it’s important to be honest, as it helps with repairs.

Our bracelets aren't soldered at the fastening to protect the chain if snagged.

Ice Skating Jewellery can repair it for a small fee, including a free clean and polish. Contact us for return details.

My sleeper earring has broken?

Sleeper earrings are strong, as they are made of sterling silver tubing, but excessive force when putting them on can damage the delicate wire and hinge. It's helpful to provide details on how it happened, rather than attributing it to other causes.

Ice Skating Jewellery can replace broken sleepers for a small fee which includes return postage.

Contact us for more details.

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