Frequently Asked Questions

The following are the most frequently asked questions about Ice Skating Jewellery.

If you have any further questions, please contact us and we will gladly assist you.

Bracelets

What’s my bracelet size?

The perfect bracelet fits loosely so it moves a little, but is not loose enough to slide off the hand. One or two fingers should be able to slide under the bracelet when worn.

To measure your wrist:

Use a tape measure or a strip of paper or ribbon. Wrap it around your wrist where you would normally wear a bracelet. If you are using a strip of paper or ribbon, mark the end of the strip and measure the length in centimetres. This is your wrist size. Add 1-2cm and this is your size.

Orders

How long is my order going to take?

We know you want your order super-quick, but handmade jewellery takes time to make.

Click here for timescales for Ice Skating Jewellery to be despatched.

At busy times of the year, (pre-Christmas) these times may be longer than stated.

What payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover, Google Pay, Apple Pay and Paypal.

Please note that the available payment methods may change depending on your region.

How do I track my order?

When your item is posted, you will receive an email with a clickable tracking link which you can use to see the whereabouts of your order. If you do not receive this, please contact us and we will re-send the link.

My parcel hasn't turned up?

In the unlikely event that your parcel doesn't turn up, please get in touch with us as soon as possible. We will try our best to see where your parcel is and when it will be delivered.

Ice Skating Jewellery Personalisation

How do you personalise Ice Skating Jewellery?

Ice Skating Jewellery is sent away to be precisely laser-engraved with your chosen words and symbols. This takes around 1 week.

I want a piece personalised with something that isn't letters?

Standard symbols such as hearts, stars, snowflakes etc are fine, as are any symbols found on a standard QWERTY keyboard, such as @ # & £ $ and accents on names.

Any symbol that is not a standard or special character may require artwork and will incur an extra charge. Contact us if you need more advice.

Can you personalise in a different language?

Ice Skating Jewellery can be personalised in non-roman languages such as Greek, Chinese, Japanese, Russian, Arabic, Hebrew, and Hindi.

Non-true-type fonts may incur an additional charge for the artwork set-up. Please contact us for more information before ordering.

A mock-up of the personalisation will be sent via email for confirmation before engraving can commence.

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