Delivery and Returns

September 2021

Ice Skating Jewellery will try to make and despatch your order as soon as physically possible, but cannot be held responsible for delays due to Postal services.

Currently, parcels posted Europe are taking between 5 and 15 days from despatch to delivery. Parcels to the US and Canada are taking up to 10 days.

UK Delivery

  • All jewellery orders are delivered free to the UK.
  • All jewellery is sent by Royal Mail Special Delivery which is fully insured and a guaranteed 1–2 day service.

    European and International Delivery

    • From July 1st 2021, the following changes have been applied to goods shipped to the EU:

    Recipients will be responsible for paying any applicable import VAT and customs duties on orders shipping from the UK to the EU.

    It is worthwhile checking your local import tax rates and customs charges before ordering. 

    • Delivery is free to all European countries, US and Canada and the Rest of the World using the Royal Mail 'International Tracked and Signed' or 'International Tracked' service.
    • All International orders over £200 are automatically sent via Express Courier, which takes approximately 3-5 days, subject to the country delivering to and customs processing.
    • If you require your item urgently or for a required date (and your order does not reach £200), you can upgrade to courier service at the checkout, this service costs £25 for express delivery which is fully tracked and insured. (3-5 day service)
    • Due to past experience with long delays and lost parcels, I will only post to certain countries by Express Courier. I understand that this is incredibly frustrating, but I want your jewellery to reach you!
    • The choice of postal services available to you will be shown when you get to the checkout on this website.
    • Jewellery will only be sent by courier to UAE, Qatar, Saudi Arabia and Dubai and can ONLY be sent to a Business Address or a PO Box, I will also need your phone number.
     

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      Returns

      • In the unlikely event that you are not happy with you purchase, you have 14 days to return unworn items in their original packaging, with proof of purchase.
      • You will then receive a refund or you can exchange to the full value of your purchase.
      • You are responsible for the safe return of the jewellery.
      • Ice Skating Jewellery recommends you return items using a delivery service that insures you to the full value of the goods, such as Royal Mail Special Delivery. Ice Skating Jewellery cannot be held responsible for items that are lost in transit. The cost of returning the item to Ice Skating Jewellery is your responsibility and your original postage costs will not be refunded unless the item of jewellery you receive from Diana is faulty
      • Specially commissioned or personalised items cannot be exchanged unless faulty.
      • Only full priced items can be returned or exchanged, items offered at a discounted price, such as sale items cannot be returned.
      • All exchanged items will incur a postage and packing charge of £7.70
      • This policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately Ice Skating Jewellery cannot offer you a refund or exchange.

      There are certain situations where only partial refunds may be granted:

      • Any item that is not in its original condition, is damaged, has missing parts for reasons not due to our error.
      • Any item that is returned more than 14 days after initial delivery.

      For returns, please email Ice Skating Jewellery: info@iceskatingjewellery.com with the following details:

      Name, order number, details of the item of jewellery that you are returning and also your reasons for the return. All items must be returned in the original unused condition that they were received, in the original packaging.

      Once your returned item has been received and inspected, Ice Skating Jewellery will notify you by email of whether your refund has been approved or rejected. Subject to approval, a credit will automatically be applied to your credit card or original method of payment, within 3 days.

      International Returns/Exchanges

      To arrange a return please email info@iceskatingjewellery.com quoting your order number, name, address, details of the product, the reason for return and whether you require a refund or replacement.

      If a customs declaration form is required, please mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee incurs, this may be passed onto the customer. This may also delay the returns process.

      Ice Skating Jewellery strongly recommends that you return items via registered mail (insured post to cover the value of the item being returned). Please ensure you have sufficient insurance cover especially when returning valuable products. I cannot accept liability for goods lost or damaged in transport.

      Please note that return postage will not be refunded.

      Please send your returned item to:

      Studio 8, Farnham Maltings
      Bridge Square
      Farnham
      Surrey GU9 7QR
      United Kingdom 

      If you have any concerns regarding your order, please contact: info@iceskatingjewellery.com